Communicating in a diverse, multicultural environment can be awkward. For example, someone might make a sweeping and inappropriate generalization to a coworker about what "his people" are like, causing discord. More subtle problems can involve the differences in how people from different cultures communicate. A gesture that's acceptable in one culture might be meaningless or offensive in another. How do you communicate well and be aware of cultural conflicts that crop up, even subtle ones? This workshop explores how to be aware of our own biases, and how we can make our workplaces a barrier free environment so our customers get the best experience possible.
